About Multiple QMetry Instances

One JIRA Data Center instance can connect to more than one QMetry On Premise instances. Each JIRA project connects to only one QMetry instance at a time. On that instance, it can link to one or more QMetry projects. This keeps test data separate for business units that share a single JIRA instance but must not share test data, such as a general business unit and a regulated healthcare unit.

Single Instance Mode and Multiple Instance Mode

The app changes mode automatically, based on how many QMetry instances are connected.

Mode	When it applies	Project availability options
Single Instance Mode	Only one QMetry instance is connected.	All projects or Selected projects
Multiple Instance Mode	A second QMetry instance is connected.	Selected projects only

Note

When you upgrade from a version that supports only one QMetry instance, the app starts in Single Instance Mode with All projects selected. Your existing connection and project links do not change.

Rules That Apply in Both Modes

Only one copy of QMetry Integration for JIRA is installed on the JIRA instance, regardless of how many QMetry instances it connects to.
Each QMetry URL can be configured only once.
The same user can have accounts on more than one QMetry instance. Projects on different instances can have the same name or key.

How the App Changes Mode

The app returns to Single Instance Mode when only one QMetry instance remains connected. Disconnecting an instance does not remove its JIRA project links. Those links stay in QMetry until you remove the integrations from within QMetry .

Change	What Happens
You connect a second QMetry instance	The app switches to Multiple Instance Mode and applies the Selected projects option. For more information, see Connecting additional QMetry Instances.
You disconnect instances until only one remains connected	The app returns to Single Instance Mode only if you removed the integration in QMetry for every JIRA project linked to the other instances before you disconnected them. The remaining instance keeps the Selected projects option, and you can then switch to All projects. If a disconnected instance still has JIRA projects linked to it in QMetry, the app stays in Multiple Instance Mode.

Change

What Happens

You connect a second QMetry instance

The app switches to Multiple Instance Mode and applies the Selected projects option. For more information, see Connecting additional QMetry Instances.

You disconnect instances until only one remains connected

The app returns to Single Instance Mode only if you removed the integration in QMetry for every JIRA project linked to the other instances before you disconnected them.

The remaining instance keeps the Selected projects option, and you can then switch to All projects. If a disconnected instance still has JIRA projects linked to it in QMetry, the app stays in Multiple Instance Mode.

Identifying Each Instance

Each connected QMetry instance has a required alias, such as Core Business or Healthcare. The alias identifies the instance in lists, columns, and tooltips. It is a display name only. The app identifies each instance by its URL.